Telecom software Oceanlab has designed and shipped, from clickable AI prototype to production.
5 case studies

Designed a self-care app and care agent console for a Lima mobile and home fibre operator, and built the care console as a clickable demo: a masked customer 360 with audited assisted actions, a claims queue and workspace run against regulatory deadlines, and SIM swap reviews scored by weighted fraud signals.

Designed and built a clickable network operations centre console for a Lagos tower company with about 5,500 sites: live site power and battery autonomy, an alarm console that groups alarms into incidents with a suggested root cause, trouble tickets with a separate SLA clock for each mobile operator, and penalty exposure per tenant.

Designed and built a clickable ops console for an Amsterdam mobile brand that sells eSIMs online only: follow every order from payment to a live line, see each SM-DP+ event, work rejected port-ins with plain-language reasons, and review orders and transfers held by fraud rules.

Designed and built a clickable dispatch console for a Dublin fibre installation contractor working for two network operators: a control room for the day, a dispatch board that checks skills, certifications and patch before allocating, a full evidence record for every job, and a jeopardy queue that catches missed appointments before the operator calls.

Designed and built a clickable billing ops console for an Auckland business telecom provider: monthly bill runs checked against last month before release, a disputes queue and workbench on a working-day SLA clock, and collections that hold back disputed amounts and refuse to suspend accounts a safeguard protects.
Enterprise Software Engineering - Human + AI
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© 2026 - Copyright. All Rights reserved Oceanlab
Location
Global Headquarters
21 Merchant Road, 3rd Floor, Singapore 058267
Main corporate office and leadership operations
North America Office
548 Market Street, PMB 12345, San Francisco, CA 94104
Client operations and business development
India Office
402 Shivalik Shilp II, SG Highway, Ahmedabad 380015
Engineering and delivery center
Enterprise Software Engineering - Human + AI
Contact Us
Locations
Global Headquarters
21 Merchant Road, 3rd Floor, Singapore 058267
Main corporate office and leadership operations
North America Office
548 Market Street, PMB 12345, San Francisco, CA 94104
Client operations and business development
India Office
402 Shivalik Shilp II, SG Highway, Ahmedabad 380015
Engineering and delivery center
© 2026 - Copyright. All Rights reserved Oceanlab