Atupa - NOC Console for Tower Site Power, Alarms and Tenant SLAs

NOC dashboard, alarm console with incident detail, tickets with ticket detail, sites list and a site detail with 7 tabs, plus the modals to acknowledge, assign, ticket, dispatch, resolve and request a remote command.

Child alarms are grouped into incidents by named correlation rules, each with a suggested root cause, its evidence, a confidence level and lower-ranked alternatives.

A ticket on a shared site runs a restore clock and penalty at risk for each operator from its own contract: 4 h for a P1 in Lagos on gold, 6 h on silver and 8 h on bronze.

A watch list from a fleet of 5,508 sites, with 4 mobile operator tenants, 16 tickets, 4 maintenance windows today, 4 fuel deliveries, 3 fuel theft cases and 13 staff and technicians.

Power Data Spread Across Portals

Grid, generator, fuel, battery and solar readings came from Eltek and Vertiv controllers over SNMP, monitoring units and fuel sensors over MQTT, and three vendor dashboards. Sudden fuel drops were only noticed when deliveries were reconciled weeks later.

One Fault, Forty Alarms

A grid failure followed by a generator that will not start produces mains, generator, battery, temperature and cell-down alarms from every tenant on the site. Operators opened a ticket for each and still had to work out the real cause themselves.

Every Operator Has Its Own Terms

Each tenant contract sets its own availability target, restore times by priority and region, planned outage notice and penalty formula. Monthly availability lived in spreadsheets, so Iroko Height could not check the penalties tenants claimed.

Critical Sites and Personal Data

Telecom infrastructure is designated critical national information infrastructure under Nigerian cybercrime law, so site locations, access records and remote command rights are sensitive. Landlord, guard and technician contact data falls under the Nigeria Data Protection Act 2023.