Customer support
Customer support software Oceanlab has designed and shipped, from clickable AI prototype to production.
5 case studies
All case studies
Pahana - Trilingual AI Support Agent with Safe Human Handoff
Designed and built the staff console for a trilingual AI support agent at a Colombo telecom operator: a dashboard of containment and satisfaction, every conversation with its tool calls and guardrail events, a live monitor where team leads take over a chat, and a handoff queue that makes sure no customer passed to a person is lost.
Palabre - Omnichannel Helpdesk for a West African Marketplace
Designed and built a clickable omnichannel helpdesk for an Abidjan marketplace serving five francophone West African countries: email, web form, chat, WhatsApp, Facebook, Instagram and phone in one ticket timeline, a customer 360 with orders and mobile money refunds, refund approvals by limit and a live floor for team leads.
Cayuco - Voice AI Contact Centre for Health Insurance Member Services
Designed and built a clickable cloud contact centre for a Panama City health insurer's member services line: an AI voice agent that says it is automated, verifies callers and handles claim status and card replacement, an agent desktop with live transcript, suggested answers, secure card payments and AI call summaries, and review tools for every AI-handled call.
Adbar - Passenger Feedback and NPS Platform That Closes the Loop
Designed and built a clickable feedback and NPS platform for a national airline based at Addis Ababa Bole: event-triggered surveys in six languages, translated and tagged comments, detractor follow-up cases with SLAs and goodwill limits, and alerts when a score drops or a topic spikes at a route or station.
Kvali - Multilingual Help Centre Studio with a Safety Notice Desk
Designed and built a clickable help centre studio for a Tbilisi smart-home device brand selling in five markets: articles and troubleshooters tracked across seven languages, a review flow with block-level diffs against the live version, a safety notice desk with second approval and required languages per market, and a deflection report that explains its own figures.
Industries in this sector: Work & enterprise
Enterprise Software Engineering - Human + AI
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© 2026 - Copyright. All Rights reserved Oceanlab
Location
Global Headquarters
21 Merchant Road, 3rd Floor, Singapore 058267
Main corporate office and leadership operations
North America Office
548 Market Street, PMB 12345, San Francisco, CA 94104
Client operations and business development
India Office
402 Shivalik Shilp II, SG Highway, Ahmedabad 380015
Engineering and delivery center
Enterprise Software Engineering - Human + AI
Contact Us
Locations
Global Headquarters
21 Merchant Road, 3rd Floor, Singapore 058267
Main corporate office and leadership operations
North America Office
548 Market Street, PMB 12345, San Francisco, CA 94104
Client operations and business development
India Office
402 Shivalik Shilp II, SG Highway, Ahmedabad 380015
Engineering and delivery center
© 2026 - Copyright. All Rights reserved Oceanlab