CLIENT: Harbour Capital🇬🇧United Kingdom

Lendwell - SME Loan Origination from Application to Funded

Loan Origination Platform for a UK SME Lender

A loan origination platform for Harbour Capital, a UK digital lender offering £25,000 to £500,000 term loans to small businesses - one workspace for applications, KYB and KYC, open banking and bureau data, underwriting, credit committee, offers and funding.

Scope of Work
Product design, UI build and clickable demo
Industry
Banking / SME Lending
FinTechSaaSEnterprise
Compliance & Certifications
Consumer Credit ActMLR 2017UK sanctions (OFSI)UK GDPR

Most of our work is under NDA. Per agreement, we can share the work but not the company details - all names and identifying information shown here have been changed.

Impact

5 Screens
Clickable end to end

Dashboard, pipeline board and table, application detail, underwriting queue and credit workbench, running on local state from submission to decision.

11 Rules
Credit policy encoded

Months trading, DSCR with a +3% stress test, loan to turnover, bureau score, CCJs, returned direct debits and excluded SIC codes, each shown as value against threshold with pass, refer or fail.

£150k
Mandate check built in

An underwriter decides alone up to £150k. Above it, the decision button becomes Refer to senior or Send to committee.

29 Applications
Realistic UK demo data

29 UK businesses across limited companies, an LLP, a sole trader and a partnership, 5 brokers, 3 versioned products and a risk pricing grid for grades A to E.

The Problem

Harbour Capital's credit team assessed applications across email, a shared drive, bureau websites and spreadsheets. Underwriters re-keyed the same company details into four tools, bank statements arrived as PDFs, and nobody could say at a glance which deals were stuck or why. Decisions took 9 to 15 working days, and brokers took their best deals to faster lenders.

Our Solution

We designed Lendwell, one origination platform from first enquiry to money in the borrower's account, and built a clickable demo of its core: a pipeline that shows where every deal is and how long it has been there, an application record that holds every check, and a credit workbench that puts the evidence beside the credit paper.

The Challenge: One Deal, Many Hands and Many Rules

An SME loan passes through relationship managers, underwriters, senior underwriters, a credit committee, compliance and operations before any money moves. Each needs different data, and every step has rules it cannot skip.

Evidence Scattered Across Tools

Companies House data, bank statements, bureau reports and identity checks all arrived separately. Underwriters re-keyed the same details and had no single record of what they had seen.

Decisions Bound by Mandates

Every person can approve only up to their own limit. Larger deals go to a senior underwriter or a credit committee vote, and the record must show who decided, their mandate, the data they saw and their reasons.

Regulated and Unregulated Deals in One Book

Lending to limited companies is generally outside consumer credit regulation, but lending of £25,000 or less to sole traders and small partnerships is regulated under the Consumer Credit Act. Those deals must be spotted and routed to the regulated journey.

AML, Sanctions and Personal Data

The business and its persons with significant control must be verified and screened for PEPs under the Money Laundering Regulations 2017 and against sanctions under the UK regime (OFSI). Directors' and guarantors' data falls under UK GDPR, so bureau searches need a lawful basis and a privacy notice.

Our Approach: From Spec to Clickable Demo

01

Spec and Rules Research

Mapped nine roles, from relationship manager to credit committee member and broker, and wrote the spec for 34 screens: 28 for staff, 3 for brokers and 3 for borrowers. Defined the data model for applications, documents, open banking, bureau reports, checks and screening hits, and the UK lending rules the design must follow.

02

Clickable Demo on a Production UI Kit

Built the core credit journey on a production dashboard kit: the dashboard with pipeline by stage and a role-based My work list, the pipeline board and table, the application detail with seven tabs, the underwriting queue, and the credit workbench. Cards only move forward when the stage's entry checks pass, and the refusal says why.

03

What a Production Build Adds

Live integrations for Companies House, open banking, commercial and personal bureaus, sanctions and PEP screening, identity checks, e-signature, payouts and Direct Debit. Plus staff sign-in with roles and mandates, a tamper-evident audit log, credit committee voting, offers, two-person fund release, the loan book, and the broker and borrower portals.

Why It Works: Design Decisions for a Credit Team

Stuck Deals Are Visible

Every card shows days in stage, amber after 3 working days and red after 5, and the dashboard highlights stages over their target age. The question 'which deals are stuck and why' has an answer on the first screen.

Evidence Beside the Decision

The credit workbench splits the screen: scorecard, policy rules, affordability, bank and bureau data on the left, the credit paper on the right. Adjusted figures need a reason and are logged.

Rules the Interface Enforces

The mandate check turns the decision button into a referral when a deal is above the user's limit, and applications cannot skip a stage or move backwards. The rules live in the product, not in people's memory.

Regulated Deals Flagged on Sight

An application from a sole trader or partnership at £25,000 or less carries a regulated flag on its record, so the consumer credit journey is never missed.

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