Zarpe - Employee Onboarding Platform for a Contact-Centre BPO

Dashboard, hire pipeline with board and table views, hire detail with 8 tabs, the provisioning board and check-ins. A site switcher for Escazú and Heredia filters every screen.

Offer accepted to handed off to the HRIS. A card dragged forward before its required items are done is refused, and the board names what is missing.

Every item is marked as required by law, by the client or by Guarumo policy. Payment campaigns add PCI security awareness, and only Guarumo policy items can be waived.

8 cohorts across 2 sites and 4 campaigns (2 in PCI scope), 17 staff users, 204 provisioning tasks and 17 check-ins with sentiment and flags.

Personal Data Under Law 8968

Costa Rica's data protection law generally requires informed, express consent stating the purpose, who receives the data and the person's rights. Sharing agent data with a US client is a disclosure the consent must name, and health data needs stronger protection. Cédula photos on recruiters' phones met none of this.

Right to Work and Employer Registration

Nationals show a cédula; foreign nationals need a DGME immigration status that allows work, often with conditions or an expiry. Every hire must be registered with the CCSS and covered by the INS riesgos del trabajo policy from the start, so an agent injured on day one is already insured.

Screening Before Client Access

US clients audit Guarumo against SOC 2, and agents who take card payments sit in PCI DSS scope, which expects screening before access and security awareness training on hire. Background checks that arrived mid-training meant agents were removed from a cohort.

Many Teams, One Start Date

IT, facilities and security, workforce management and HR operations each prepare something before day one: accounts, client tools, workstations, headsets, badges, desks and registrations. None of them saw the cohort until the Friday before, and nobody could trace early attrition back to a cohort or campaign.