Lockstep - Escape Room Operations Platform with Safety Status on Every Screen

Manager dashboard, game master floor view, live game console, booking calendar and booking detail. All 3 live games and every one of today's 36 bookings at the Király venue open their own page.

Exit doors are not on the game controller, so the console has no control that locks one. Each room's lock circuit state is read from hardware and pinned on every game master page, and the strip cannot be dismissed.

The current step offers gentle, clear and solution hints in the team's language, plus a custom hint, sent to the room screen, audio or both and logged with the time.

A full Wednesday at Király: 36 bookings across 5 rooms with a sixth out of service, 3 live games with 33 puzzle steps, a minor with guardian consent pending, corporate teams, a voucher, a no-show and a late cancellation. 16 rooms across 3 venues and 8 staff.

Guests Are Never Locked In

After the fatal escape room fire in Koszalin, Poland, in 2019, several countries tightened their rules. In Hungary fire safety falls under the Fire Protection Act and OTSZ. Exit doors are never locked by the game, maglocks are fail-safe and the hardwired release works without software, so Lockstep may show the lock circuit but never hold or delay a release.

Several Rooms, One Game Master

A game master runs 1 to 3 live games at once. Each room had its own control tool, cameras and hint counts on a whiteboard, so a stuck team, an offline sensor or a game running over time was easy to miss.

Cameras on Guests, Including Minors

In-room cameras are systematic monitoring under the GDPR and Hungary's Info Act, with NAIH guidance on camera surveillance. By client policy feeds are live only, shown only to on-duty game masters and never recorded by default, and a DPIA is needed before launch.

Waivers, Minors and Cancellations

Players under 18 need guardian consent, and players aged 10 to 15 also need an adult in the team. Leisure bookings for a set date are generally exempt from the 14-day withdrawal right under Government Decree 45/2014, so the cancellation terms shown at booking are the ones that apply.