Kanoun - Kitchen Display System That Times and Checks Every Order

Chain dashboard, store live view, tickets, ticket detail and the expo screen. Every one of the 34 demo orders opens its own ticket with item timings and a full timeline.

Each item fires at the order's due time minus assembly and its own cook time. In order 213 the chicken burger fires at 12:32:15, the fries at 12:35:15 and the lemonade at 12:37:10, and all three are bumped at 12:37:50.

The allergy band is shown in full in French with the Arabic word, and Bump stays locked at expo until every station is done and the allergen items are confirmed at assembly and at expo.

One Monday lunch at the Bab Ezzouar restaurant: 34 orders across 6 channels, 5 with allergy notes, 6 stations and 14 menu items with their cook times, plus 26 restaurants on the chain dashboard.

Everything Fired at Once

A chit started every item the moment it printed, whatever its cook time. A filet takes six minutes and fries two and a half, so the fries went out cold while the chicken was still in the oil.

Delivery Out of Step With Riders

Orders from three aggregator tablets were re-keyed by a shift manager. Food was either bagged long before the rider arrived or not started when the rider was already at the counter.

Allergy Notes That Could Be Lost

Allergies were written by hand on paper. A torn chit or a note cut off at the bottom of a ticket is a safety problem, so the rule had to be that an allergy is never collapsed, truncated or paged away on any screen.

No View by Station, Store or Daypart

Head office could not say which station was slow, at which restaurant, at which time of day. Algeria's Friday and Saturday weekend, the Friday lunch around prayer and the iftar peak in Ramadan all need their own dayparts and targets.