Transom - Property Management Platform and Tenant Portal for Chicago Apartments

Dashboard, arrears and payment plans, security deposits, the work order board and work order detail. Each of the 24 demo work orders opens its own detail page.

Emergencies attended within 4 hours, urgent jobs within 24 hours and routine jobs within 5 business days (client policy). No heat, no water, gas smell, flooding, no power and lockout reports are marked emergency automatically.

Reminder at 6 days past due, call at 12, demand for rent drafted at 60 and referral to counsel at 90 (client policy). The schedule pauses while a payment plan runs, and skipping a step needs a reason.

14 buildings for 7 owners, 30 residents, 18 arrears cases, 26 security deposits held, 24 work orders and 8 vendors, on a fixed demo clock of 30 September 2026.

Rent Arriving Every Way

Checks, money orders, payment apps, card and bank payments and Chicago Housing Authority payments all land in different places. Where the Housing Authority pays part of the rent, one lease needs a split ledger, and every receipt still has to match the right charge.

Deposits Under Two Rule Sets

Under the RLTO, deposits are generally held in an insured Illinois account apart from the landlord's money, with a receipt, yearly interest at the rate the City publishes, and deadlines for itemised deductions and return. Buildings outside Chicago follow the Illinois Security Deposit Return Act and, where it applies, the Security Deposit Interest Act.

Repairs Nobody Could Count

Chicago sets minimum indoor temperatures in the heating season, so a no-heat call cannot wait in a voicemail box. The RLTO also generally requires advance notice before entering a unit outside emergencies, and repairs over an owner's limit need that owner's approval.

Arrears Handled the Same for Everyone

Federal, Illinois and Chicago law prohibit discrimination in housing, and Illinois and Chicago generally protect source of income, including vouchers. Every resident has to move through the same follow-up steps, and eviction starts with a written demand handled by counsel, outside the product.