Tavor - Member Portal for an Israeli Health Fund with Family Proxy Access

Home, referrals and commitments, referral or commitment detail, test results and result detail, plus the 4-step tofes 17 request panel and the result trend panel. All 22 referral and commitment records open their own detail page.

The member acts for herself, her daughter of 8 (full access by household link), her son of 15 (limited teen access) and her father of 79 (durable power of attorney). The top bar turns violet and reads "Viewing as" when acting for someone else.

Submitted, in review, more info needed, approved, partly approved, declined, expired and cancelled. A pending request is never shown as approved, and only services on the fund's auto-approval list come back Approved at once.

Across 4 family members: 2 held for clinician review, 4 from hospitals via the information exchange and 1 teen confidential result that a parent never sees. Also 13 referrals, 9 commitments, 8 appointments and 11 home alerts.

Acting for the Right Person

Parents are generally the natural guardians of their minor children, but Tamar's policy limits parental access from 14 to 17 with a confidential teen area and ends it at 18. Access to another adult needs their consent, a guardianship order or a durable power of attorney checked by a proxy officer.

"Is It Paid For?" Asked by Phone

Care outside the fund's own facilities generally needs a financial commitment (tofes 17) before the service. Members could not see where a request stood, so a third of call centre traffic was status questions, and a pending request must never look approved.

Results That Must Be Discussed First

The Patient's Rights Act gives patients the right to the information in their record, with a narrow exception where a physician believes it could seriously harm them. Results needed a held state with a release date and a record of why, and hospital results arrive through the national information exchange.

Sensitive Data, Four Languages

Medical data is sensitive under the Privacy Protection Law, strengthened by Amendment 13 from August 2025, and a fund's member database generally sits at the high security level of the 2017 Data Security Regulations. Hebrew and Arabic read right to left, and the service must meet SI 5568 accessibility.