Kulla - Player Community App with a Trust and Safety Console

Player home feed, clan home, moderator dashboard, reports queue and case detail. Each of the 12 demo clans opens its own clan home and each of the 24 cases opens its own case page.

Child safety within 1 hour, threats and self-harm within 4 hours, hate and harassment and scams within 24 hours, spam and other within 72 hours. Time to target turns amber, then red, in the queue.

The case page suggests the ladder step from the player's prior sanctions, asks for a note when the moderator departs from it, and flags that a permanent ban needs senior approval.

Moderation cases across all 9 guidelines, plus 12 clans, 31 players including 5 teens, 7 events, 5 LFG posts, 5 guides, 4 news articles and 6 moderation staff.

Several Rulebooks at Once

Kosovo's Law on Protection of Personal Data applies to the studio, the EU GDPR and UK GDPR to players there, the EU Digital Services Act to its EU users and the UK Online Safety Act where UK players use it. Which duties apply depends on size and user numbers, so the design has to support all of them.

Teens in the Same Clans as Adults

Under 13s are refused at a neutral age gate and nothing is kept beyond a short block marker. Teens from 13 to 17 get a private profile, the strictest filter, no external links and no voice rooms with unconnected adults, and only see clans that opted into the teen rules.

Every Restriction Must Be Explained

Each removal, mute or suspension needs a statement of reasons that names the guideline or law, says whether automated means detected or decided it, and explains how to appeal. Reporters must hear the outcome without ever being named to the player they reported.

Severe Harm Needs Minutes, Not Days

Child safety, credible threats and self-harm cannot wait in the same queue as spam. Suspected child sexual abuse material goes to a senior moderator at once, is preserved and reported, and moderators should not be exposed to the worst content by default.