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Glossary · Hosting and delivery

Observability

Also called o11y, monitoring.

Definition

How well you can understand what a running system is doing, and why, from the data it gives off: logs, metrics and traces.

Last updated

What it is.

Logs record events in detail. Metrics are numbers over time, such as requests per second or error rate. Traces follow one request through every service it touches. Together they let a team answer questions it did not plan for, such as why checkout is slow only for one customer.

Monitoring checks known things and alerts when they cross a line. Observability is the wider ability to explore the unknown. APM tools cover a large part of it.

Why it matters

When something breaks in production, time to fix depends on how quickly you can see what went wrong. Good observability turns hours of guessing into minutes. It also shows whether reliability targets are being met.

In a product build

We add structured logs with a request ID, a few key metrics per service and tracing from the first deploy, and keep personal data out of logs. Alerts go to the people on call and are tied to user impact, such as failed payments, not just CPU.

Watch out

Common mistakes.

  1. 01

    Logging everything with no structure, then paying to store noise.

  2. 02

    Logging personal or secret data.

  3. 03

    Alerts nobody owns, which get muted and forgotten.

Related

Related terms.

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