Sailings - Island Ferry Booking and Disruption Operations Platform

Dashboard, sailings board, sailing detail with 6 tabs, disruptions list and disruption detail with its rebooking plan, call list and offer sheet with PT and EN preview.

Medical, lifeline, verified residents, perishable freight, vehicles by size fit, then booking time. Bookings with no space on a replacement sailing show the next possible one.

Go, delay or cancel is recorded with reason and detail by the master, or by the duty manager on the master's instruction, and both names are kept in the activity log.

5 vessels, 13 ports, 9 routes and 30 sailings over 3 days starting on a storm day, with 10 disruptions including a 512-traveller cancellation in mid-rebooking.

Cancellations Rebooked by Phone

A bad winter week meant thousands of calls from a printed list. Rebooking had no fixed order, so a traveller with a hospital appointment waited behind a day tripper, and nobody could see who had been reached and who had not.

Deck Space Sold as One Number

Vehicle space was a single count per sailing with no height or length. Cars filled the high-clearance main deck while tall vans and campers were refused at the ramp, and a replacement sailing could look free while having no room for a specific vehicle.

The Master Has the Final Say

Under maritime law the master decides whether a ship sails safely. Software can show forecasts and load, but it must never cancel a sailing on its own, and every decision has to record who made it, who recorded it and why.

Passenger Rights, Registers and Dangerous Goods

EU Regulation 1177/2010 sets information, re-routing and refund rights on cancellation. Directive 98/41/EC requires a count before departure and passenger registers on set routes. Hauliers declared dangerous goods on paper forms that the ramp team rarely saw in time.