Obmin - Returns, Exchanges and Refunds Portal for a Fashion Retailer Selling in Ukraine and the EU

Dashboard, all returns in table and board views, return detail with 6 tabs, faulty-item reviews and refunds. Every one of the 31 demo returns opens its own detail page.

Counted from the customer's withdrawal notice and shown on the return, the returns list, the dashboard deadline watch and the refunds queue, with due-today and overdue flags.

Loss-of-value deduction, open signal review, above the auto-refund limit or contents mismatch at receiving. Release respects each user's release limit, and a failed card refund can switch to bank transfer with an IBAN check.

16 customers in Ukraine, Poland, Germany, Czechia, Lithuania and Italy, 10 styles, 19 refunds, 8 faulty claims, 5 exchanges and 9 return methods across 4 carriers and 2 stores.

Two Markets, Two Return Windows

Ukrainian consumers can generally return unused goods with labels within 14 days, not counting the day of purchase. EU customers have a 14-day right of withdrawal from delivery, and the refund, including standard outbound delivery, is due within 14 days of their notice, to the same means of payment unless they agree otherwise.

Faulty Is Its Own Path

Faulty goods carry separate rights in Ukraine, and the EU legal guarantee generally runs for at least two years, apart from the withdrawal window. A faulty claim therefore has to be accepted outside the 14 days, and the customer should not pay to send back a faulty item.

Parcels, Grading and No Destruction

Returned parcels arrived with nothing to match them to a customer, and items waited weeks to be graded. The EU Ecodesign Regulation generally bans destroying unsold apparel, including withdrawal returns, for large companies from 19 July 2026, so every write-off needs a recorded reason and destination.

Fiscal Receipts and Fraud Signals

Refunds to Ukrainian customers generally need a fiscal return receipt through a registered cash register or PRRO. Serial-return and wardrobing signals are profiling under the GDPR, so no refund may be refused or account restricted by an automatic decision alone.